We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with seal in-tact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nordchem.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please return any unwanted items, along with your order ID, to: 

NordChem
Unit 3D
Brymau Three Trading Estate
River Lane
Saltney
CH4 8RQ

You can always contact us for any return question at sales@nordchem.co.uk

Damages, Faulty Items and Product Issues

We can only apologise if you do happen to receive a faulty item as we take great care and pride in the quality of our products.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us at sales@nordchem.co.uk so we can organise a refund or replacement product. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food grade products like Distilled Water, Hydrogen Peroxide), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions at all about delivery and returns, please contact us by email at sales@nordchem.co.uk and we’ll be happy to help.